Payments SSL issue/Payment not going through
Posted on June 17 2024,
Hello All,
We appreciate you bringing the Checkout payments issue to our attention. After further investigation, hundreds of Shopify vendors have been affected by this mishap. Apparently we just found out that our servicing agent (Open path) and our payment processor (Square) have some contractual issues to solve amongst each other that are out of our control.
They ask the we find another payments processor until this could be resolved if it ever does. For now, we have found a work around to process our orders through Pay Pal until we can find another dedicated processor.
During checkout, please use the PayPal option instead of the open path option and your payment should go through without any issues.
Once again thank you for bringing this to our attention and we do appreciate your business!
Ital
Team Mahalo